Patient feedback after a visit at one of our locations is a vital way for us to honor excellence among our offices.
“At Southcoast Health, we ask ourselves, ‘Is there anything more I can do to make this patient’s experience exceptional?’ This commitment drives us to Walk in their shoes and Show TLC every day.”
Your input not only helps us improve but also highlights the outstanding work of our staff. These awards highlight staff who empower service behaviors and are recognized through post visit survey comments.
We not only count on patient feedback to make improvements here at Southcoast Health, but we also use it to recognize all the great things our staff are doing. Have a positive experience you’d like to share or Southcoast Health staff you’d like to shout out? Tell us in your post-care NRC Health Survey or email us at patientexperience@southcoast.org.
After each visit with us, you will receive a Patient Satisfaction Survey from NRC Health. The survey allows you to provide us any and all feedback, comments, stories and the opportunity to recognize your care team that embodies what it means to be More than medicine. The Gratitude Report will list employees names who were mentioned in patient surveys and will be shared across the system! Below are recent survey mentions that exemplify our service behaviors here at Southcoast Health:
Thank you to Jessica Luciano-Baker, Fall River Physical Therapy!
Thank you to Jillian Aguiar and Kerri Fish, CMH Emergency Department!
Thank you to Maria Benoit, CMH Radiology!
Thank you to Cindy Beaulieu, Westport Family Medicine!
Thank you to Pamela Swansey, Southcoast Health at Home!
Everyday our patients, families and community choose Southcoast Health because they can count on our exceptional physicians and staff. Based on your patient feedback, the Service Excellence Award is a quarterly recognition of a team or department across the system that has created an exceptional experience by embodying our service behaviors.
We not only count on patient feedback to make improvements here at Southcoast Health, but we also use it to recognize all the great things our staff are doing. Have a positive experience you’d like to share or Southcoast Health staff you’d like to shout out? Tell us in your post-care NRC Health Survey or email us at patientexperience@southcoast.org.
Southcoast Health é um sistema de saúde sem fins lucrativos, caritativo e baseado na comunidade, com múltiplos pontos de acesso, que oferece uma continuidade integrada de serviços de saúde em todo o sudeste de Massachusetts e Rhode Island.
