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If you are looking to contact a physician practice or other location near you, please call the practice directly or our patient assistance line. If you are trying to contact a hospital department or a support office, below is our list of frequently called phone numbers and a patient feedback form.

Patient Assistance Line: 844-744-5544

Charlton Memorial Hospital
St. Luke’s Hospital
Tobey Hospital

Charlton Memorial Contact Information

Main Number: (508) 679-3131
Patient Information: (508) 973-8200
Interpreter Services: (508) 973-8409
Admitting: (508) 973-7030
Religious Ministries: (508) 973-7114
Billing/Patient Accounts: (844) 500-1212
Pharmacy: (508) 973-7375
Care Coordination: (508) 973-7122
Security: (508) 973-7069
Centralized Scheduling: (800) 276-0103
Social Services: (508) 973-7037
Emergency Department: (508) 973-7041
Southcoast Health at Home: (800) 698-6877

St. Luke’s Contact Information

Main Number: 508-997-1515
Patient Information: 508-973-6200
Admitting: 508-973-5105
Care Coordination: 508-973-5995
Centralized Scheduling: 800-276-0103
Emergency Department: 508-973-5388
Gift Shop: 508-973-5279
Interpreter Services: 508-973-8409
Lactation Consultants: 508-997-6455
Pharmacy: 508-973-5449
Religious Ministries: 508-997-1515 Ext. 25491
Security: 508-973-5260
Social Services: 508-973-5995
Southcoast Health at Home: 800-698-6877

Tobey Contact Information

Main Number: 508-295-0880
Patient Information: 508-273-4101
Admitting: 508-273-4020
Care Coordination: 508-273-4291
Emergency Department: 508-273-4180
Gift Shop: 508-273-4103
Interpreter Services: 508-973-8409
Outpatient Services Center: 508-273-4240
Patient Information: 508-273-4101
Religious Ministries: 508-273-4105
Security: 508-273-4100
Social Services: 508-273-4296
Southcoast Health at Home: 800-698-6877

System-Wide Contact Information

Medical Records

To report concerns about patient privacy or potential fraud, contact us 24/7 by hotline or email. Reports are confidential and anonymous.

(508) 973-3700

Patient Access Services/Central Scheduling

(800) 276-0103

Patient Accounts/Billing

(508) 973-1212

Patient Financial Services

(800) 474-1533

Patient Feedback Line, Compliments and Concerns

Southcoast Health welcomes all compliments and concerns regarding the service you received as a patient.

(877) 264-7244

Media Relations

(508) 973-5926

Medical Records and MyChart Corrections

For medical record questions and MyChart corrections, you can call our customer service number.

(508) 973-3700

Resources

Mailing Address

Southcoast Health
St. Luke’s Hospital
101 Page Street
New Bedford, MA 02740

Billing Questions

Patients are welcome to pay their hospital bills online. If you have a question about your bill, you can reach us during normal business hours.

Call toll-free: 844-500-1212 or 508-973-1212

Call Us: 508-973-1212

Feedback, Compliments and Concerns

Southcoast welcomes all compliments and concerns regarding the service you received as a patient.

Please call the patient feedback line at 877-264-7244 or submit a suggestion through the form below.

Feedback Form

Southcoast Health is a not-for-profit, charitable, community-based health system with multiple access points, offering an integrated continuum of health services throughout southeastern Massachusetts and Rhode Island.

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